Privacy Policy and HIPAA Notice of Privacy Practices

This page explains how Ventress Medical, Inc. collects, uses, shares, and protects information from website visitors, people who contact us, and patients and clients who contract directly with us. When we handle protected health information, we follow HIPAA requirements and apply appropriate confidentiality and security practices.

If you have an emergency, call 911. Do not use this website or email for urgent medical concerns.

Privacy Policy

Scope

This notice applies to visitors to this website, people who contact us by web form, email, phone, or referral, and patients and clients who contract directly with Ventress Medical, Inc. It also applies to individuals whose information we handle while providing case management, legal nurse consulting, medical record review, care coordination, and related services.

Our role and why this matters

Ventress Medical may operate as a direct service provider working with patients and clients, or as a business associate or subcontractor working for a health plan, provider, employer, insurer, third party administrator, attorney, or other organization. Your rights and the process for requests can vary depending on who controls the official record for the engagement.

Information we collect

• Contact information you submit, such as name, email, phone, and address.
• Messages and attachments you send us.
• Scheduling and intake details you provide.
• Technical data such as IP address, browser and device type, pages viewed, and approximate location.
• Medical records, diagnoses, treatment information, medications, care plans, case notes, assessments, restrictions, outcomes, insurance and claim details, and related communications when services are provided.

How we use information

• Provide services you request and perform contracted work.
• Coordinate care and communicate with involved parties as appropriate.
• Perform medical record review, reporting, and recommendations.
• Bill for services and process payments when you contract directly with us.
• Maintain quality, safety, compliance, and operational functions.
• Secure our systems, prevent fraud, and respond to legal requests.

How we share information

We may share information with you and authorized representatives, providers and care coordination parties as permitted, payers and related parties when services involve insurance or workers' compensation, vendors that support operations, and legal, safety, or compliance entities when required by law. We do not sell protected health information.

Communication choices and email risk

Email is convenient but not always secure end to end. If you choose to email us, you understand there is some risk of interception or misdelivery. If you prefer secure delivery, ask us for secure options such as encrypted email or a secure link.

HIPAA Notice of Privacy Practices

This notice describes how medical information about you may be used and disclosed and how you can get access to this information.

Our duties

• Maintain the privacy of protected health information.
• Provide you with this Notice of our legal duties and privacy practices.
• Follow the terms of the Notice currently in effect.
• Notify affected individuals following a breach of unsecured PHI.

How we may use and disclose PHI without written authorization

• Treatment and care coordination.
• Payment activities.
• Health care operations.
• As required by law.
• Workers' compensation as permitted by HIPAA and applicable law.
• Business associates under agreements requiring protection of information.

Your HIPAA rights

When HIPAA applies and we maintain the relevant record set, you may have the right to get a copy of your PHI, ask us to correct your PHI, request confidential communications, ask us to limit what we use or share, get a list of certain disclosures, and get a paper copy of this Notice.

Contact and Privacy Officer

Privacy Officer: Jeremy Ventress, CTO, Ventress Medical, Inc.
Email: admin@ventressmedical.com
Phone: 702.703.4466
Mailing Address: 5313 Hwy 5, Suite 305 #1009, Bryant, AR 72022

Note: If a payer, provider, employer, or TPA controls the official record for your case, requests may need to be directed to them.